I am here at the car dealership’s waiting room again. When I arrived, the service representative greeted me at my car door and said, “Hey Adam, what’s going on?”
I don’t know this guy except for being here at the service department. I don’t know if he has a wife or girlfriend. I don’t know if he has children, where he lives, or if he goes to church. My only contact was a few days ago that I was here, and even then I had dealt with a different service rep most of the time. I’ve hardly talked with this guy. Yet for some reason, this guy knows my name!
Am I that unforgettable? I don’t think so. I think this guy has excellent interpersonal skills. He knows how to put the “wow” in a conversation. That’s how I felt when I walked away . . . “wow.” And all he did was remember my name.
2 comments on this topic
22. November - 10:45 am
I know that I have a terrible time remembering names. So when I go into a new office, or have a business meeting, I make notes about everyone’s names.
Then, the next time I go back to that place, I review my notes before I get out of the car. When I walk in, I know everyone’s names, and they are impressed.
I guess you could call it a “secret of the trade.” Maybe, I don’t know.
But being greeted at your car door…now that’s impressive!
22. November - 9:16 pm
It’s hard to forget about Adam
23. November - 1:37 am
@Abby!!!: I know… I try every day to forget about him, but I keep having nightmares of him asking me for backrubs! Eep!
That’s what I call quality service… Were you buy a new car or getting yours fixed?
23. November - 7:52 pm
i suggest the ‘wow’ factor is also very important in the church. when a visitor walks through the door, do they think ‘wow’ or do they think ‘i don`t fit in here?’
the chances of keeping someone who was ‘wow’ed is much higher than that of keeping one who thinks ‘i don’t fit in.’
we should be on a constant focus to create those wow experiences in church. check out http://www.markwaltz.com for more on a wow experience in church. good stuff there.
23. November - 10:14 pm
@Michael J.
1) You’re a goofball. I asked you to “beat” on my back… and then crack it.
2) I was getting mine fixed.
@Everyone, but in lieu of Nathan
That’s the “Wow Factor.” I was referring to “the OTHER wow factor” … which is the service center reps at the dealership.